Repair and Service Information
All Lucky Supply clipcords come with a
60 day warranty, from the date of purchase -
All Lucky Supply machines,
footswitches and power supplies come with a lifetime warranty, guaranteed by
Lucky Supply
** All other machines are guaranteed by the individual builder
of that machine, please contact machine builder for specific details
Return shipping costs are not included in the warranty, without prior approval
by Lucky Supply
We will repair machines if they are outside their
warranty however there will be a charge based upon extent or repair or rebuild
Sending Your Equipment, PLEASE READ CAREFULLY
- Your equipment
MUST be cleaned!
- Please remove any ink, blood, rubber bands, o-rings, etc
from equipment and/or machines prior to sending.
- Package your equipment in a
small box or padded envelope to prevent damage during the shipping process.
- You MUST download, complete, and send the following Service Form with your
equipment. Any items received without a Service Form will be sent back
unrepaired.
Download Service Form here – (PDF)
Machines must be sent
back to the original builder to be serviced.
Our builders contact and
shipping info is as follows, be sure to contact them before shipping your
machine:
Aaron Cain - ac@aaroncain.com
PO BOX 1300 Cedar Ridge, CA
95924-1300
SOBA - info@workhorseirons.com
3408 Busch Drive, Suite H
Grandville, MI 49418
Bert Krak – bertkrak@gmail.com
411 Smith Street
Brooklyn, NY 11231
Mike Wilson – info@luckysupply.com
3405 East Bay Drive
Largo, FL 33771
Juan Puente – classicujuan@earthlink.net
c/o Black Heart
Tattoo
177 Valencia Street San Francisco, CA 94103
Scott Sylvia –
scsylvia@yahoo.com
c/o Black Heart Tattoo
177 Valencia Street San Francisco,
CA 94103
Please ship your equipment with a method that allows tracking so
that you may track the progress of your shipment and know when your equipment
arrives to the builder.
If within the US, please include $10 for return
shipping. If other charges apply to the service, those charges can be calculated
after the equipment is received and assessed by the builder.
Though we make
every effort to repair your equipment and machines as soon as possible, we are
very busy so please allow ample time for repairs to be completed.
Please
email info@luckysupply.com with general inquiries and pricing details.
**Warranty Information
All our footswitches, power supplies and machines are
guaranteed, provided they have not been altered or misused. General wear and
tear is understandable but gross negligence of the equipment is not something we
have control over, so we will NOT cover it. We stand behind our products and our
work. We request simply, that you DO NOT modify the equipment in any way. There
are some exceptions; those will be addressed on a case by case basis.
